Interim professionals in technical sectors
Your people often lack time and focus to use or realize improvement opportunities. The daily work demands full attention. It is not easy to distance themselves from work. From our own experience we know that real hands-on support and pragmatic execution is often lacking … and that is exactly what we do deliver! Our clients get access to a large network of professionals with deep knowledge and expertise in various industries and disciplines.
Practical. Goal oriented. Result focussed. No thick reports, no overhead. We have years of hands-on experience in technical and commercial enterprises in the Netherlands and abroad. We feel equally at home in the boardroom and on the shop floor.
Develop your strategy
We support companies in achieving their strategy. If your strategy is not sufficiently specific, we develop it further, make it concrete, build evidence and prepare for communication purposes. We went through this process ourselves many times before, in different roles. We keep it practical, focused and substantive. We do not create thick reports. We will be brief, accessible and visually. We like to work with the Business Model Canvas Strategyzer.
Implement practical solutions
People are the key to your success. We work with your people to implement practical solutions. We think and work with you. Together we determine the goals, objectives and KPIs, we gradually implement changes, secure results and make sure keep track.
We keep track of your strategic objectives and work hands-on with your people. Process, technology and your people’s competencies and behaviour as culture eats strategy for breakfast. Achieving results together gives great energy!
Sparring partner for management
You are often on your own as a director and/or owner. You are doing business in an ever changing environment. It’s a challenge to continually adjust your business to new market conditions and innovate to stay healthy in the future. To be able to fall back on someone who has had similar experiences is really valuable. Sparring with someone who thinks along with you: stay sharp by testing your ideas to then develop them further. We can be your informal personal advisor or be a non-executive board member.
Loyal and satisfied customers. Increasing customer value.
You provide great products and support your customers daily at their optimal use. During the purchase, servicing and maintenance, the satisfaction and loyalty of your customers is paramount. Service and parts is making a substantial contribution to the return of your company.
Increasingly, customers are asking for complete solutions that cover the entire life cycle of your product. Increasing the value you deliver to your customers is one of the keys to the sustainability and long-term success of your company. Increasing customer value often requires a change of your business model, adding new core competencies and approaching customers differently while maximising the performance and profitability of your current core business.
We have many years experience developing and integrating value propositions across sales and after sales customer touch points. In B2B and B2C markets, working for leading industry players. From commodities to project based bespoke solutions, across the entire range of activities in sales, warranty, maintenance and repair, service and parts sales. From commercial strategy, value propositions and business models to pricing and customer loyalty programs.
Improving performance of channels to market? Wholesale, retail and direct sales. Fully owned and/or franchise?
For many manufacturers and distributors, it is a regular item on the agenda: how to improve performance of our sales and service channels to market?
Do we know our target customer segments? Do we fully and deeply understand what our customers value to improve the success of their business? Are we working from facts or beliefs? Do we have the right value propositions and do we really deliver the value? Do we go to market ourselves or should we work with independent franchised dealers or agents? Do we work with dealers or go direct for certain segments? How do we stay in control of performance?
We have hands-on experience in managing, improving, innovating and restructuring fully owned and franchised networks. In both sales and after sales.
